Privacy Policy (2018)

Protecting Your Privacy

At QSKINZ, we are 100% committed to protecting the privacy and security of our customers and site visitors (we mean you). We are customers, just as you are – so we totally appreciate and respect how important privacy is for you. We will share as much information, as we can, including links how to manage for example your cookies, or to set your browser to block those. We believe that this section will not only provide you with full information how we control your data, but also will help you to better manage and protect your privacy online. If you have any questions about how we Protect Your Privacy, drop us a line at privacy@easyskinz.com

For all our services, the data controller - the company that’s responsible for your privacy - is EasySkinz Limited

You can check your current consent status, to grant or revoke the same from here: https://easyskinz.com/tools/privacy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.easyskinz.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

- By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

Our marketing pixels may use this information to count the success of different marketing campaigns.

Facebook Ads

Google AdWords

Google Analytics

Snap Pixel 

Twitter Pixel

PaidOnResults Pixel (affiliate platform)

TrustedShops Pixel (reviews & buyer's protection platform)

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Review request via e-mail after certain period of time, for example 45 days

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We also use this information for Retargeting campaigns, for example you may see some of our the visited by you products on Facebook, or provided as advertising by Google.

 

Text Marketing (SMS) and notifications: By subscribing to text notifications you agree to receive recurring automated marketing text messages at the phone number provided. Consent is not a condition of purchase. Text STOP to unsubscribe or HELP for help. Msg and data rates may apply. View Terms of use and privacy policy of your mobile provider. If you find it difficult to unsubscribe with SMS back, then please email us at privacy@easyskinz.com with your details and will remove them for you. 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

For example, we use Shopify to power our online store-you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy

We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/

Our Google Analytics account deletes automatically all data after 26 months, so even if you do not request that, your data will be deleted at some point, permanently. 

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Our main customer support e-mail is: hello@easyskinz.com

We will kindly ask you to get in touch with us using the stated e-mail above, so to be sure that your personal data is secure.

For our e-mail "hello@easyskinz.com" we use special Customer Support platform, called Zendesk. We keep all e-mails from you there, including personal data, which make our correspondence easier and better. We need this data sometimes to process refunds, or to send replacements, also to change your delivery address, if you requested so. Of course, if you want your data to be erased, simply send a request to privacy@easyskinz.com and we will pass this request to Zendesk, so to ensure that all your e-mails, including any personal data, will be deleted completely from their platform.

Zendesk EU data protection article: https://www.zendesk.co.uk/company/customers-partners/eu-data-protection/

Snap (known as Snapchat): we use Snap Pixel to measure the success of our ads.  Data Protection article: https://businesshelp.snapchat.com/en-US/article/snap-privacy-faq

Yotpo (reviews) Privacy Policy: https://www.yotpo.com/privacy-policy/

TrustedShops - we use this platform to send you review requests, also to offer you theirs independent  £2,500 protection for your purchase. You can read their Privacy Policy here: https://www.trustedshops.co.uk/imprint/

Omnisend - we use it for our e-mail bulletin, and for abandoned cart reminders. Of course, in order to receive our marketing / reminding e-mails, you will have to subscribe and give your consent during checkout. We already have asked all of our old customers and subscribers and some of them gave us a re-consent. You can find more about Omnisend's Privacy Policy here: https://www.omnisend.com/privacy

Paid On Results - the Affiliate platform we use. Read theirs Privacy Policy here: https://www.paidonresults.com/privacy.html

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

 

STORAGE AND RETENTION OF YOUR DATA

As a minimum, we will store your data with our data processors (because we're data controller, and we do not store your data on our own servers) for as long as is reasonably necessary to provide you with the goods and services that you have requested from us, but in most cases we will retain certain of your personal data for as long as is reasonably necessary taking into consideration factors such as:

- our need to perform any agreements between you and us (including order fulfilment);

- our need to answer any queries or resolve any problems you may have;

- your continued consent to receive marketing and other emails and communications from us;

- our continued provision of our services to you; and

- our need to comply with legal requirements (e.g. relating to record keeping).

If you tell us that you would like to delete your account, we will take steps to delete all the personal data we hold about you once it is no longer necessary for us to hold it (e.g. to fulfil any outstanding orders, resolve disputes, or as is permitted by applicable law or regulation). The good news is that we don't require to have an account with us, so to place orders. You can checkout as a Guest.

For as long as we (our data processors) do store your data, we ensured that all of the data processors are following generally accepted industry standards and maintains reasonable safeguards to attempt to ensure the security, integrity, and privacy of the information you have provided. All of the platforms we work with have security measures in place designed to protect against the loss, misuse, and alteration of the information under our control. Personal data collected by the Company is stored in secure operating environments that are not available to the public. Shopify, the data processor which we use to store and run our online store, maintains information behind a firewall-protected server and uses SSL encryption for purchases made through our online store.

Notwithstanding our efforts to keep your personal data secure, no system can be 100% reliable. To the fullest extent permitted by law, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide through the Channels. In addition, you are responsible for maintaining the strength and confidentiality of your login credentials.

We will notify you as soon as reasonably practicable if we have reason to believe that there has been a personal data breach by us (or your personal data held by us) which could adversely affect your rights and freedoms.

And as we described in this policy, you can, at anytime, request your data to be erased. Such a request you can send to privacy@easyskinz.com and we will make sure to forward the same to Shopify, and any other platforms that hold your data, because of your purchase or online behaviour in our online store. We believe that while using Shopify as data processor, we protect your data better, because Shopify is well know company, who has much higher budgets to ensure proper protection for its customers.

Under the GDPR, in most cases the merchant collects information from
their buyers as a controller. Generally, Shopify acts as a processor for the
merchant with respect to such buyer personal data (or, if the merchant
acts as a processor, Shopify acts as a subprocessor):

The one exception is for buyers with whom Shopify has a direct existing
relationship. For example:
● Buyers who use Shopify's Frenzy flash-sale app to access a
merchant's store
● Buyers who use Shopify Pay, which allows the buyer to store their
payment information with Shopify for use across different Shopify
stores
● Buyers who use Shopify’s Arrive app to track the status of orders
made from a merchant’s store

Although in such cases the merchant may also separately be a controller
of the buyer’s personal data, Shopify processes the personal data of
these buyers as a controller.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

COOKIES

A cookie is a small file of letters and numbers stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a better experience when you browse our website and also allows us to improve our website.

Some data collected by cookies is collected on an anonymous and/or aggregated basis. Where we use cookies that contain personal data, we will only process that personal data as set out in this policy.

Our websites use some or all of the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Purpose

Please note third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Your browser may give you the ability to block all or some cookies by activating a setting in your browser's options. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Except for essential cookies, all cookies will remain unless the cookie cache is cleared (unless otherwise indicated in the table above).

HOW DO I DISABLE COOKIES?

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:

For Microsoft Internet Explorer:
Choose the menu "tools" then "Internet Options"
Click on the “privacy” tab
Select the setting the appropriate setting

For Google Chrome:
Choose Settings > Advanced
Under "Privacy and security," click “Content settings”.
Click “Cookies”

For Safari:
Choose Preferences > Privacy
Click on "Remove all Website Data"

For Mozilla firefox:
Choose the menu "tools" then "Options"
Click on the icon "privacy"
Find the menu "cookie" and select the relevant options

For Opera 6.0 and further:
Choose the menu "Files" > "Preferences"
Privacy

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below:

privacy@easyskinz.com

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS
The Site is not intended for individuals under the age of 18

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacy@easyskinz.com or by mail using the details provided below:

QSKINZ
PO BOX: 725
FAREHAM
PO14 9QR